At the time the reservation is made, all renters must present a major credit card (not a debit or check card) in his or her name. The credit card must have available funds to secure the total cost of the rental plus an additional minimum-security deposit of $500 per vehicle. The security deposit amount may be increased if deemed necessary by management. Cash deposits are not accepted. The security deposit may be applied towards additional charges at the end of the rental including but not limited to; additional rental days, mileage charges, hourly late fees, fuel charges, lost keys, collision deductibles and/or damages to the rented vehicle.

DRIVERS AGE AND DRIVER'S LICENSES

Renters and all additional drivers must be over 23 Years of age. All renters & authorized drivers are required to have a valid US, Mexico, Canadian or international driver's license. The renter and all authorized drivers must provide driver's license and proof of insurance.. Photocopies and scans of driver's licenses are required at the time of reservation confirmation.

Insurance Requirements

You are required to have full coverage insurance which is: Comprehensive, Collision and Liability coverage. You will need to check with your insurance carrier and insure that your coverage extends to the rental vehicle.

If you live in the U.S.

If the renter declines the coverage offered by Wheelers, the renter must complete the renter’s automobile insurance coverage section of the reservation. The renter's insurance policy must include full coverage (comprehensive and collision) & liability insurance to cover the rented vehicle and its occupants. Some personal automobile policies and coverage offered through credit cards may not cover the extra cost of an Accessible Van, be sure to call them and verify that your insurance provides full coverage to the rented vehicle and it’s modification.  The renter may be held personally responsible for all damages to the rented vehicle, its occupants and damages to 3rd parties if this coverage is not provided by the renter. Wheelers rental vehicles are covered by a liability insurance policy of which the terms of coverage are outlined under the terms and conditions of our rental agreement. This agreement is available to renter by clicking Wheelers Insurance Policies on reservation web site. 

Select this option only if you have rental coverage (proof of coverage required)

Loss Damage Waiver (LDW) with $500 Deductible (A deposit equal to that amount will be held during your rental)

• Loss Damage Waiver ("LDW") is not insurance and not mandatory. If you accept LDW by your signature or initials on the rental document at the additional daily rate, for each full or partial day that the van is rented to you and the van is operated in accordance with the Agreement, we assume responsibility less the deductible ($500) for the loss of or damage to the van except, if permitted by law, for lost, damaged or stolen keys or remote entry devices, towing or tire services, unless related to an accident, or recovery of the van if stolen and except for your amount of "responsibility", if any, specified on the rental document. If you do not accept LDW, you owe for all loss or damage to the van. You acknowledge you have been advised that your own insurance may cover loss or damage to the van. You also acknowledge reading the notice on loss damage shown on the rental document, or in these Terms and Conditions, or in a separate notice form. 
  California, Iowa, Indiana, Louisiana, Hawaii, Massachusetts, Minnesota, New York, Nevada, Rhode Island and Texas, Consumer Protection:Under the laws of these states, a personal automobile insurance policy MUST cover the rental of this motor vehicle against damage to the vehicle and against loss of use of the vehicle. Therefore, purchase of any loss damage waiver or insurance for the risk of possible loss or damage to the van covered by the Agreement is NOT necessary if your policy was issued in one of these states. You should check your personal automobile insurance policy to review if the purchase of LDW would be duplication of coverage afforded under your personal automobile insurance policy.

Renter's Liabiliy Waiver (RLW) with $1500 Deductible (A deposit equal to that amount will be held during your rental)

• Does your coverage insure all of the vehicle and its modifications?

If Yes: Great, you are good to rent a Wheelers accessible van.

If No: You will need to have your insurance company add this coverage to your policy, (you can have it removed after your rental period) or you can purchase waivers through Wheelers.

If there is no insurance that provides coverage in your country and then also covers in the United States. You will need to purchase insurance through a company that provides full coverage in the United States.You can contact Wheelers corporate office and obtain information on these companies.Or, you can write us at: corporate@wheelersvanrentals.com and we’ll answer your questions via email.

We are dedicated to providing you accessibility in the U.S.If you can’t find a carrier to provide you coverage, let us know and we’ll work hard at finding a way to get your required rental coverage.

Mileage Fees and Customer Communication. Allotted free mileage of 100 free miles per day. Additional mileage is a fee per mile over the allowable. Traveling more than the accumulated mileage of your rental will result in a fee of .35 per mile over the allowable. If you travel outside of the state or more than 250 miles from the renting location, the mileage fee goes to .50 per mile over the allowable.

If you travel more than 250 miles from the renting location will have a minimum rental period. This rental period may be longer than you need the van, but the minimal rental period would apply.  If you do not inform Wheelers that you are going more than 250 miles from the renting location, you may loose your deposit and that you may be charged additional fees .

Monthly real will receive a maximum of 2000 free miles for the 4 week (Monthly Rental) period.  Additional; mileage fee is .35 per mile over the allowable.

Telematics Notice:  Vehicle may be equipped with GPS or another telematics system. This system utilizes cellular telephone and/or radio signals to transmit data and communication and therefore, privacy cannot be guaranteed and is specifically disclaimed by Renter. In the Rental Agreement Renter will be asked to sign that they are aware of the device and what information it gathers for Company.

Traveling into Mexico or Canada is strictly prohibited. Traveling into these areas will forfeit any deposits of refunds of any kind.

Vehicles are delivered with a level of fuel and customer is required to return the van with the same level of fuel.  Any vehicle returned short of fuel will result in a charge of $99.

If van is returned with less fuel will be fined a flat $99 fee for not returning the van with the fuel level at the same level as when received. Fuel must be filled within a 5 mile radius of the returning location.

Fuel Fees. All the vehicles are equipped with GPS and we are able to track the vehicle, the mileage and fuel level. What you provide us from your verbal confirmation should match or be close to what we show on our GPS system. Not calling prior to and after your rental with mileage and fuel levels will result in us using the GPS as the final decision maker as to additional fees for mileage and fuel levels.