Frequently Asked Questions
Q. What are your rental rates?
A. Our rates vary across the United States, but can be estimated at $80—$120 per day. Contact the desired rental location for specific rates and availability.
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Q. Where are you located?
A. We have rental locations across the US, click here to visit our location page.
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Q. Do you deliver?
A. Yes, our rental locations can deliver. Contact your desired location for specific delivery information.
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Q. What type of vehicles are available?
A. Our fleet across the US is quite diverse including Ford, GM and Chrysler vehicles with adaptive equipment by Braun, Ricon, IMS and Vantage. Contact your desired
rental location for availability in your area.
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Q. Can you provide a driver?
A. Our insurance does not allow for us to provide a hired driver. You can of course pay someone yourself, and if you need assistance finding a person to drive
for you, you can contact the location you are renting from and they can give you names of independent drivers.
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Q. Can insurance pay the cost of renting an accessible vehicle?
A. There are instances where insurance will pay for the rental, but generally, it’s when your vehicle has been in an accident and the other person’s insurance
is paying. The regulation for insurance companies who are replacing your vehicle when your vehicle has been struck by one of their insureds is, "The insurance
company of the person at fault for the accident, has to put you at the same condition or better." Which means if you are driving a vehicle which has a lift or
ramp, handcontrols, spinner knob and/or a transfer seat, they have to rent something as close to that as they can. Not all locations will be able to provide
every item that you need for the vehicle to be driven safely, but the minimum requirements of what you need to be provided transportation can be and they are
responsible for it. When speaking with the insured insurance company, be polite, request the equipment you need to get back on the road again. We have
been working with insurance companies for years and have never had a problem. I doubt you will either.
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Q: I am going on a road trip, can I rent an accessible van to drive across country and then leave it at the other location?
A: We'd love to be able to assist you in traveling across this beautiful country. However, you will need to talk to the location you are wanting
to rent from and get their feedback on costs and availability of this service.
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Q. Does Wheelers provide liability and collision coverage?
A: Our insurance policy generally provides secondary coverage. If the rental vehicle is involved in an accident, the renter is primarily responsible
for liability and repairs to the rental vehicle. There are travel insurance resources for other kinds of coverage. Look to
Travel Guard and Universal Travel for more information.
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Q. Can I arrange for a Scooter or Wheelchair rental?
A: Yes. Each of our Wheelers locations can make arrangements with our affiliate ScootAround who provides scooter and wheelchair rentals in over 500
locations across North America; or through a local supplier. Click here to learn more.
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